ngad88 Privacy Policy

1. Who We Are

ngad88 operates the online casino and sports betting platform accessible at ngad88.bio, serving players primarily located in Bangladesh. For the purposes of this Policy, ngad88 is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about this Policy or our data practices, you can reach us at: [email protected]

2. Personal Data We Collect

When you use the ngad88 Platform, we may collect the following categories of personal data:

We do not knowingly collect sensitive personal data (such as health information or biometric data) beyond what is strictly required for age and identity verification purposes.

3. How We Collect Your Data

ngad88 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, participate in promotions, or contact our support team.
• Automatically — when you access or browse the Platform, our servers and analytics tools automatically record technical data including your IP address, device identifiers, browser details, and usage patterns via cookies and similar tracking technologies.
• From third-party payment providers — bKash, Nagad, Rocket, and Upay may share transaction confirmation data with us to facilitate deposit and withdrawal processing. We do not receive your full payment credentials from these providers.
• From identity verification partners — where we engage third-party KYC (Know Your Customer) service providers to verify identity documents, those providers may return verification results and associated data to us.

4. Why We Use Your Personal Data

ngad88 processes your personal data for the following purposes, each of which has a lawful basis:

• Account creation and management — to register your account, verify your identity, and manage your ongoing relationship with the Platform. Lawful basis: performance of a contract.
• Processing transactions — to handle deposits via bKash, Nagad, Rocket, or Upay and to process withdrawal requests to those same accounts. Lawful basis: performance of a contract.
• Regulatory compliance — to fulfil age verification, anti-money laundering (AML), and know-your-customer (KYC) obligations. Lawful basis: legal obligation.
• Responsible gaming — to monitor gameplay patterns for signs of problem gambling, to implement deposit limits, self-exclusion requests, or cool-off periods at your request, and to contact you proactively if unusual patterns are detected. Lawful basis: legitimate interests and legal obligation.
• Security and fraud prevention — to detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities. Lawful basis: legitimate interests.
• Service improvement — to analyse usage data in aggregate to understand which games and features players use, improve the Platform experience, and resolve technical issues. Lawful basis: legitimate interests.
• Marketing communications — to send you promotional offers, bonus announcements, and seasonal campaign notifications (such as BPL season promotions or Eid special offers) where you have provided consent. You may withdraw consent at any time by contacting support. Lawful basis: consent.
• Customer support — to respond to your enquiries, complaints, and feedback. Lawful basis: performance of a contract and legitimate interests.

5. Cookies & Tracking Technologies

The ngad88 Platform uses cookies — small text files stored on your device — and similar technologies to deliver a functional, secure, and personalised experience. Specifically, we use:

• Essential cookies — required for basic platform functions such as maintaining your login session, storing your language preference, and securing your account against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Analytics cookies — used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This helps us identify areas for improvement.
• Preference cookies — used to remember choices you have made (such as game display settings or promotional preferences) so that your experience is consistent across sessions.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impair your ability to use certain features of the Platform, including logging in and placing bets.

6. How We Share Your Data

ngad88 does not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your transactions (for example, your registered mobile number and transaction amount).
• Identity verification providers — third-party KYC partners receive your identity documents and related data solely for the purpose of verifying your identity. These partners are contractually prohibited from using your data for any other purpose.
• Game content providers — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Ezugi receive anonymised session identifiers to facilitate gameplay. They do not receive your full personal profile.
• Legal and regulatory authorities — we may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so or where disclosure is necessary to protect the safety and security of the Platform or its users.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of the ngad88 business, your data may be transferred to the relevant successor entity. You will be notified in advance of any such transfer and of any changes to this Policy that may result.

All third parties with whom we share data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond those specified in their contractual agreements with ngad88.

7. Data Retention

ngad88 retains your personal data for the following periods:

• Active account data — retained for the full duration of your account's active status on the Platform.
• Transaction records — retained for a minimum of five (5) years from the date of each transaction to comply with anti-money laundering record-keeping obligations.
• Identity verification documents — retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support communications — retained for two (2) years from the date of the last communication, unless a longer period is required in connection with an ongoing dispute or investigation.
• Marketing preferences — retained until you withdraw your consent or request deletion.
• Technical and usage data — anonymised aggregate data may be retained indefinitely for analytics purposes; individual-level technical data is retained for twelve (12) months.

When the applicable retention period expires, your data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to ongoing legal proceedings or investigations, data is restricted from active use until deletion can be carried out.

8. Your Data Rights

As a player on the ngad88 Platform, you have the following rights in respect of your personal data:

• Right of access — you may request a copy of the personal data we hold about you at any time. We will respond within 30 days of receiving a valid request.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing — you may ask us to suspend processing of your data in certain circumstances, for example while a rectification request is being considered.
• Right to data portability — where processing is based on your consent or the performance of a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object — you may object to processing carried out on the basis of our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before actioning a request. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee.

9. Minors & Age Restriction

10. Data Security

ngad88 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a documented business need can access personal data.
• Regular internal security audits and vulnerability assessments of the Platform's infrastructure.
• Two-factor authentication available for player accounts to provide an additional layer of protection.
• Incident response procedures to detect, contain, and report data security incidents in a timely manner.

While we take these protections seriously, no method of transmission over the internet or electronic storage is 100% secure. You play a role in your own data security — please use a strong, unique password for your ngad88 account and do not share your login credentials with anyone. ngad88 will never ask for your password by email, chat, or any other channel.

11. Changes to This Privacy Policy

ngad88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will post the updated Policy on this page with a revised "Last updated" date, and where feasible, notify registered players by email or via an in-platform notification. Your continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ngad88 handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

Email: [email protected]

We aim to acknowledge all privacy-related enquiries within 24 hours and to fully resolve them within 30 days. For questions about our Terms of Service or responsible gaming tools, please refer to the Terms & Conditions and Responsible Gaming pages respectively.